October 11, 2017 Last Updated 10:23 am

VISEO launches open-source platform for chatbots and voice assistants, VISEO Bot Maker

PARIS, France — October 11, 2017 – VISEO innovates in the field of chatbots and artificial intelligence by officially launching its open-source platform VISEO Bot Maker.

Faced with the exponential development of chatbots and voice assistants, VISEO is launching VISEO Bot Maker in order to enable companies to embrace this new revolution in uses and reduce the cost of innovation for this new type of services. Facing an ecosystem under construction, VISEO Bot Maker is an open source platform that facilitates the design and accelerates the development of chatbots and voice assistants – to scale.

Every day, millions of people use artificial intelligence through e-mail platforms or voice assistants, to perform simple tasks, get help, buy products, book trips, stay informed, … everywhere and anytime.

The interface becomes the conversation, a conversation that transforms the relationship with the machine into a more human one. There is no need for time spent on cumbersome search anymore, one can get immediate answers thanks to the exploitation of data and bricks of artificial intelligence. Brands have the unique opportunity to create customized and contextualized relationships at every stage of the customer journey: from discovery to payment.

This is a fundamental trend: initiated by WeChat in 2009, accelerated by Facebook in 2016 with the opening of its Messenger platform to brands (more than 100,000 bots, and 1.2 billion users), amplified by the recent arrival (Google Home, Amazon Echo, …) who are finding their place more and more in homes and in cars in the foreseeable future.

To meet these new opportunities, VISEO chose to make its VISEO Bot Maker platform open source in order to support the exponential development of personal assistants.

With the launch of VISEO Bot Maker, we position ourselves today in an ambitious way on what will be the future of interfaces, more natural and “ambient”: today the keyboard, the thumb and tomorrow the voice,” said Eric Perrier, CEO of VISEO.

To support the industrialization of these new services, we opted for open source because it is nowadays essential to offer alternative routes than those proposed by the market. It is an alternative to, on the one hand, very vertical and integrated solutions carried by the GAFA, and on the other hand, very young ones proposed by an eclectic proliferation of starts-up with fragile destiny.,” continues Eric Perrier. “By opening the code of our platform, we want to accelerate the development of chatbots and focus on the core value of chatbots: user experience more than technology. We invite all project leaders and developers from around the world to use and come to contribute to this initiative!

VISEO Bot Maker enables companies to master the behavior and development of this new type of service.

Over the last 12 months, VISEO Bot Maker has been used on more than 20 industrial projects for clients from different sectors (energy, retail, luxury, hotel, consumer, insurance, …).

VISEO Bot Maker: a visual design tool for conversation

VISEO Bot Maker is primarily a visual interface that allows focus on the heart of the value of a chatbot: the design of conversation, more than technology that tends to become a convenience.
The interface allows you to simply design a drag-and-drop conversation with the many bricks placed at its disposal to create the richest and most complete experience possible for the end user. This visual approach reconciles the functional issues with the need to interrogate APIs specific to the IS of the companies.

VISEO Bot Maker: a modular and multichannel platform

VISEO Bot Maker allows to share the development of a chatbot through an interconnection with multiple messaging channels: Facebook Messenger, Slack, Kik, Skype, Telegram, but also WeChat, Google Home/Assistant, Amazon Echo, and Cortana.

VISEO Bot Maker makes it possible to develop relevant and powerful virtual assistants by being connected natively to the various resources needed:

– key bricks of artificial intelligence: the notorious bricks of NLP (Natural Language Processing) but also services of automatic translation, language detection or computer vision.

– enterprise core information systems (ERP, CRM, …) – notably those of SAP, Microsoft, and Salesforce – but also third-party external services thanks to its modular architecture.

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