Samsung says power down your Galaxy Note7 (but if you’re looking to replace your car…)
The electronics company has unveiled a trade-in program to get the current version of the new phablet off the market and avoid further bad public relations for the brand
For the past two years, as my frustrations with Apple and their ecosystem has increased I have been so sure that my next cellphone would be an Android. I’ve just been looking for the right device. Something different, but still have a leading brand.
Then Samsung released the new Galaxy Note7 – maybe that’s the one?!
Well, if you have paying attention to the soap opera that is this new release, you know that this is not, in fact, the one.
The problem is the battery. It runs hot. Very hot. Unbelievably hot.
“There are at least two more cases that Samsung said it is aware of — one at a hotel in Perth, Australia, and another in St. Petersburg, Florida, where a family reported that a Galaxy Note 7 left charging in their Jeep had caught fire, destroying the vehicle,” Paul Davidson and Mike Snider of USA Today wrote in their story on the disaster that is the new Galaxy Note7.
Samsung has a real problem on its hands, and they are taking action that definitely reinforces the idea that the phone is dangerous: they are asking their customers to not use it.
“In response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are advising that you power down your Note7 and exchange it now, as part of our U.S. Product Exchange Program for all Galaxy Note7 owners,” Samsung said in a statement.
“We strongly advise all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we strongly advise that you replace it.”
My problem with Android phones has always been two-fold: the mobile operating system is not updated automatically whenever Google has issued an update, leaving a high percentage of devices not on latest software; and Google has not been a big advocate for digital publishing, failing to do much more than have a digital newsstand filled with PDF replicas.
This bit of news from Samsung, coming right after the introduction of the new iPhone 7 probably is not what the marketing people would have hoped for. Some tech reporters are speculating that this might be good news for iPhone sales, but I doubt it. Customers are increasingly locked into their ecosystems, it takes a lot to get them to move out of it. (But if my car burst into flames because of my phone, I admit that might well motivate me to switch).
If you are an owner of a new Galaxy Note7 Samsung is giving you two options:
- Exchange your current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Select carrier and retail outlets will provide customers, who prefer a replacement Note7, an exchange for a Samsung J Series or equivalent device to use until CPSC-approved Note7s are available.
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
Samsung says it will give a $25 gift card for your troubles.
Note: If you missed it, HP today announced a definitive agreement to acquire Samsung Electronics Co., Ltd.’s printer business in a deal valued at $1.05 billion. HP said the goal of the deal is “to disrupt and reinvent the $55 billion copier industry, a segment that hasn’t innovated in decades.”