September 25, 2015 Last Updated 8:50 am

Apple redesigns its iTunesConnect Resources and Help; TestFlight gets update to add support for tvOS apps

Apple’s developer support web pages – organized by Apps, Movies, Books, TV and Music – get a new look inside iTunesConnect, offering support in 13 languages

The Apple developer support team is one of the best things about the company, as many developers will tell you. Yes, we all have trouble with the App Store team (see the Newsstand Magazines & Newspapers subcategories) – and let’s not even talk about how the Press team makes trade publishers feel invisible.


But developer support is great, and now Apple has redesigned its iTunes Connect Resources and Help section of its website. The look is simple enough: just a collection of app icons that lead you to where you need to go. The categories are Apps, Movies, Books, TV and Music, which give you a clue as to where Apple is going.

“We like to make things simple. That’s why we’ve completely redesigned Resources and Help on iTunes Connect,” an email sent to registered developers said,

“It’s now even easier to find answers with our Search feature, check out our FAQ and online guides, stay up-to-date with news, and access video tutorials. Also, all of our content is now available in 13 languages.”

By the way, those languages are Brazilian Portuguese, French (France), German, Japanese, Spanish (Spain), Simplified Chinese, Traditional Chinese, Korean, Russian, Thai, Portuguese, Italian, and French Canadian.

One change to the procedures for submitting apps is that now developers can specify a date and time (s)they want their app to be published to the App Store after being approved.

iTunesConnect-help-340The new developer resource is nice, but I must admit to continued frustration with Apple’s programming, in general. If I click the link to iTunesConnect I am led to the Resource & Help page but clicking anywhere else often takes me out of one account and into another, all without logging out and logging back into the other account.

This happens, obviously, when you have multiple accounts, something Apple requires when you create apps, then want to publishing paid eBooks. In TNM’s case, this site not only has an app account, a paid books account, but also another account associated with our publishing partnership on the App Publisher digital magazine (now shuttered). Clicking on links inside iTunesConnect or the Developer support pages takes me to the desired page, but also from one account to another. Imagine my surprise when I was told by Apple that my developer account had expired – it turned out to be the one account I don’t use anymore, but how the hell did I end up signed into that account?

Another Apple developer resource many use is TestFlight, the beta testing app that allows you to share your apps with others before they have launched. Apple acquired TestFlight from Burstly at the start of last year as it was apparent that developers enjoyed using the solution.

Apple has updated the app to add support for tvOS apps.

What’s New in Version 1.3.0
TestFlight now supports internal testing for tvOS apps and adds the ability for testers to accept beta invitations with redemption codes. The redemption code is found via a link within the invitation email and redeemed by entering the code in the TestFlight app.Minor stability and performance improvements.

By the way, if you want to talk about your media apps, preview them, get feedback, or generate some advance publicity, reach out to TNM by sending a TestFlight invitation.

Apple also updated its own Apple Store iOS app yesterday, adding support for the iPhone 6s.

Comments are closed.