Comcast updates streaming app, some users say don’t even bother
Customers complain of apps complexity, poor quality, but Comcast knows it has to up its game if it is slow down the rate of cord cutting
The cable company Comcast is notorious for its low customer satisfaction rating. In fact, in the latest ￼ACSI Telecommunications and Information Report, Comcast ranked last in subscription television service and among internet service providers.
I know. I’ve been a Comcast customer for years, stuck with Comcast because it was the only one to offer broadband service in my neighborhood, and when AT&T started to offer its service it was slower. Just today, I endured another Internet outage, though I believe the real cause is the lousy modem Comcast sent me last month – it resets every few hours. It was sent to provide faster service, it doesn’t.
But Comcast is trying to keep up with the modern tech world, and recently started offering live video streaming via its XFINITY Share app. The app is basically Comcast’s answer to Apple’s AirPlay or other services. Except, of course, it doesn’t work – at least not according to customers who have tried the app.
“I work in IT, but no idea who to make any of this work,” wrote one user who recently installed the app.
Others have gotten it to work but are not impressed. “Very poor quality streaming even in-home with great speeds,” wrote another.
That last review touches on the contradiction of Comcast service: it promises, and sometimes delivers, good Internet speeds, but its technology is so poor that reliability is an issue, and its apps are just plain buggy.
Its update today basically repeats the same app description as the last one, substituting the name XFINITY for Comcast:
What’s New in Version 3.0.1
- NOW AVAILABLE TO ALL XFINITY CUSTOMERS
- Recording of live streams
- Bug fixes
The good news, I suppose, is that Comcast seems to know that it needs to up its game in order to cut the rate of cord cutters. The bad news is that it doesn’t seem capable of competing on either a quality or price basis. It needs its monopoly status in the communities it services or it will be lost. The real bad news is that it is unlikely to ever lose that status.