Apple issues instructions to customers for how to get refunds for unauthorized in-app purchases made by minors
The owners of iTunes accounts today received an email from Apple with instructions on how to get refunds on in-app purchases that may have been made from a minor and was unauthorized. The requests would then be reviewed by Apple and then an email will inform the customer about their refund status.
Customers have until April 15, 2015 to submit their refund request.
Here are the instructions from Apple:
Please follow the steps below to submit a refund request:
- Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
- Use this link to submit your refund request to Apple.
- Provide the requested information and enter “Refund for In-App Purchases made by a minor”
- in the Details section.