October 15, 2013 Last Updated 2:23 pm

Adobe sends customers letter concerning hacking customer order information

Aboe Systems sent customers a letter informing them of more details concerning an unauthorized intrusion into their customer data. The letter includes a one-year credit monitoring offer.

“On behalf of Adobe Systems, I am writing you to inform you about an incident that involved information about you,” writes Brad Arkin, Chief Security Officer at Adobe.

“We recently discovered that, between September 11 and September 17, an unauthorized third party illegally accessed certain customer order information. We take security of personal information seriously and deeply regret that this incident occurred.”

Adobe customers were informed earlier of this incident and were forced to rest their passwords.

“Although our investigation is ongoing, we believe that the third party likely removed from our systems certain customer names, payment card expiration dates, encrypted payment card numbers, and other information related to customer orders. In addition, the third party used our systems to decrypt some card numbers.

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