NewBay Media work to piss off their readers, one app at a time; reader complaints consistent across mag portfolio
If a publisher releases a badly buggy magazine app, one that prevents readers from actually buying the issues you would think they would stop before releasing more tablet editions using the same system – unless, of course, the publisher isn’t paying attention to reader reviews inside the App Store.
NewBay Media today released a new app for its title Guitar Player that is bound to frustrate both loyal readers and new ones alike.
Guitar Player Magazine++ opens to a message that the user must fill their library with issues the Catalog, the bottom middle button in the app. The app gives on the impression that ads are free because an option to download immediately is apparent.
OK, so nextyou download the issue, that does not mean you can read it. Instead one is presented with an option to log into the app or Purchase. But pressing the purchase button gives you a warning message “Product Not Found.” At that point you have to back out of the dialog and go back to the Catalog to subscribe.
When I did that I received the error message you see at left-above. Actually, it’s not an error message so much as an endless working message.
Hard closing the app improves the situation somewhat as eventually I was able to reach a dialogue box that told me that my only option to buy Guitar Player through the app was through an annual subscription of $18.99.
Are all the NewBay Media apps this bad? Apparently so. Reviews of all the other magazine apps released are exclusively negative, even though some of the apps were released as far back as August 1.
It’s probably just as well. The publishers appears highly disinterested in the tablet platform and was probably dragged into the format kicking and screaming. Each app has only one screenshot of the digital edition and based on the covers it looks like no adjustments were made for the tablet editions. Paying for an annual subscription to a buggy replica edition is not my idea of enjoyable reading – and I’m sure readers of these magazines feel the same way (at least that is what their reviews are saying).